Top questions

Top Questions

How does Drive Keeler work?

Members use the Drive Keeler app to request their next vehicle, including when and where they would like the next vehicle. A Drive Keeler concierge will deliver the fresh vehicle, transfer everything over to your new car, and ensure you’re all set to go. Our goal is to ensure you have the perfect car for any occasion.

What is included in a Drive Keeler subscription?

Every Drive Keeler subscription includes rights to a vehicle, insurance, flips between vehicles, 1,500 miles of driving each month for Pioneer members, and unlimited miles for Adventurer members.

The concierge team delivers hand detailed vehicles to wherever you request. We take care of all maintenance and repairs so you can focus on driving. 

For information on the different tiers of Drive Keeler service, check out our pricing.

What vehicles are included with Drive Keeler?

Drive Keeler offers a variety of vehicles including luxury sedans, SUVs, trucks, and performance cars.

A few vehicle highlights:

Pioneer: 

Sedans: Mercedes C300, BMW 3 Series, Audi A4...

SUVs: Mercedes GLC, BMW X3, Audi Q5...

Large SUVs/Vans: Honda Pilot, Honda Odyssey...

Coupes/Convertibles: BMW 2 Series…

Adventurer:

Sedans: Mercedes E300, BMW 5 Series...

SUVs: Mercedes GLE, BMW X5, Audi Q7...

Large SUVs/Vans: Chevrolet Suburban,Mercedes GLS, Mercedes Metris...

Coupes/Convertibles: BMW 4 Series...

How does insurance work?

All vehicles provided by Drive Keeler are fully insured on a fleet insurance policy held by Drive Keeler. All approved drivers are covered by the fleet insurance policy. Coverage highlights:

$1,000 Major Damage Fee for any damage incurred over $1,000 

$1,000,000 liability coverage (combined single limit)

$300,000 uninsured motorist (combined)

$2,000 medical payments to offset any out of pocket or deductible costs

How long can I keep a vehicle?

As long as you want! 

There are no restrictions on how long or how short your flips can be. Occasionally, when a vehicle has been with a member for many weeks, we might need to ask for it back so that we can do routine tasks like preventive maintenance. However, at worst we’ll flip you into a fresh vehicle that is just like the one you have.

In practice, most members flip several times a month and enjoy doing so!

How new are the vehicles?

Vehicles are all late model year vehicles. Each vehicle is detailed before and after it ever goes to a member. Many of our members tell us that every vehicle feels like new!

Download the Drive Keeler app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Signing up

Signing Up

How do I join Drive Keeler?

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. Then we will contact you to get you started and schedule your first flip!

Is Drive Keeler in my area?

Today, Drive Keeler is live in the Capital Region. If you’re outside of our membership radius, sign up for news and updates and we will let you know when we arrive in your city.

Who is eligible?

Anyone 18 or over with a valid license and clean driving record.

What should I do with my old vehicle?

Contact the sales team at 518-313-5062 or fill out the form on our sell your car page to learn more about getting out of your old vehicle! 

What is the Drive Keeler activation fee?

The $500 Drive Keeler activation fee is required for all new Drive Keeler memberships. The fee is non-refundable and charged when your first delivery is scheduled.

Download the Drive Keeler app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Everyday usage

Everyday Usage

How well equipped are the vehicles?

The majority of vehicles are equipped with a mid to high-end trim package. Most of our vehicles have leather seats. Other options vary by make/model and specific vehicle. We cannot guarantee the availability of certain options.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a crate. It is better for the car and safer for your furry friend!

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Drive Keeler app to notify us and we will get you back driving!

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized call us. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. 

How much advance notice is required for a flip?

While we ask for a 24-hour notice, the best experience is to book a few days in advance.

Booking a vacation? Go ahead and book your flip too. Need something this afternoon? Don't stress, we will bring you the best option available.

Do I tip the concierge?

Drive Keeler does not allow tipping. Concierge delivery is part of the overall Drive Keeler member experience and included with the monthly subscription. If you have an exceptional Concierge experience feel free to reflect it in the service rating or by letting the team know.

Download the Drive Keeler app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Pricing & payment

Pricing & payment

Where can I find the insurance card?

View a digital version of your insurance card under Your current ride on the home screen of your Drive Keeler app. Hard copies of the insurance card can also be found in the glovebox.

What about fuel?

All Drive Keeler cars are delivered with a full tank of gas. If you flip a vehicle without a full tank, your concierge will refill the vehicle and add the charge to your account following your flip.

When is payment due?

A valid credit card is required during sign up. Your first payment will be charged when we confirm delivery of your first vehicle. Subsequent payments will be charged on a monthly basis, in advance. Any additional charges for gas or upgrades will be charged as soon as the flip ends.

What is the minimum commitment to Drive Keeler?

Drive Keeler is a monthly subscription service. Pay for the first 31 days and give it a try. If you like it, your subscription will renew automatically monthly after the first period. If you ever want to cancel, just let us know and we will end your subscription after your current month has expired.

Can I move between the different plans?

Yes, members can move between plans at any time. Your monthly subscription fee will be prorated. We require that members moving to a lower rated plan have been on their current plan for at least one month.

Can I pause my subscription?

Yes. Going out of town? Love Drive Keeler but need a break? Just pause your Drive Keeler account and have one less monthly bill covering something you're not even using. No lease or loan allows that! Pause your Drive Keeler account for any number of days for a $200 convenience fee. Then pick right back up where you left off for no additional charge!

Download the Drive Keeler app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Terms of use

Terms of use

Is there a mileage limit or flip limit per month?

Drive Keeler Pioneer subscriptions include 1,500 miles of driving per month across the vehicles you flip into. Any unused miles 'roll over' each month you continue with the service! If you don't have 'roll over' miles, each additional mile over 1,500 in a given month will have a $0.65 per mile surcharge. 

Drive Keeler Adventurer subscriptions include unlimited miles of driving per month across the vehicles you flip into.

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Additional Drivers and added to the member’s account.

Are members responsible for their Drive Keeler car?

Yes, we expect our members to take care of Drive Keeler vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Drive Keeler app.

What is the condition of Drive Keeler vehicles?

Drive Keeler is committed to delivering vehicles that are in excellent condition. To that end, we use technology to ensure that the vehicles are properly maintained and driven responsibly.

What data does Drive Keeler collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference Drive Keeler's privacy policy.

Download the Drive Keeler app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Don't see your answer? Just ask.

NAME
EMAIL
QUESTION
1111 Troy-Schenectady Rd.
Latham, NY 12110
hello@drivekeeler.com
(518) 313-5062
To get started, download the Drive Keeler app and apply for membership.
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